Returns & Exchanges
Due to the perishable nature of our craft beer, we cannot accept returns on physical liquid products; however, we are committed to ensuring you are 100% satisfied with your order. If your shipment arrived damaged or incorrect, please reach out to our team within 14 days of delivery for a full replacement or refund.
Inspect Your Delivery
Carefully check your shipment upon arrival for any signs of leakage, breakage, or missing items from your order.
Document Issues
If you encounter a problem, take clear photos of the damaged packaging and the specific product labels involved.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Resolution Process
Our team will review your claim within 48 hours to issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing